Our state-of-the-art, remote monitoring system can detect problems with your network environment before they affect you. We proactively support your systems and respond to alerts immediately.

Major software providers like Microsoft release updates almost daily as patches. Our system checks your computers for the latest patches and automatically deploys updates as required - allowing your systems to run the most current and secure versions.

Our end-user Help Desk is manned by our trained engineers who have the tools and technology to remotely diagnose and remediate issues instantly.
As soon our Help Desk receives a support call or system alert, we start working on the resolution immediately. Most issues can be resolved within the first hour. All support calls and tickets are recorded on our Internet based Help Desk system so you can monitor progress at anytime by logging onto our Customer Portal.

Our service desk responds and acts on alerts, issues, and customer inquiries in this order

Fast support, delivered immediately across the Internet whenever we receive a support call or if issues are detected by our systems. No more waiting for a technician to visit, we can take control of your computers in real time and perform remote fixes.

Our Customer Portal gives you direct access to a wealth of options. Track the status of your support tickets, raise new tickets, chat with a technician in real time, purchase our services online, or even connect to your PC remotely.

Want to know exactly what maintenance tasks are being carried out each week? No problem.

We will send you a Weekly Management Report so you can understand exactly how your network is working and what we have done to keep it in first class shape.

Connect to your office PC from anywhere in the world via our Customer Portal. Just log-in, remotely connect to your computer and work as if you were sat at your desk!

Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight.
Our managed service will make sure your systems stay in tip-top shape for maximum reliability. This is provided on a weekly basis depending on the solution you purchase.

Our Managed Endpoint Security solution provides you with comprehensive, continuous protection for all of your desktops and servers and lets you focus on your core business concerns.

Once our software is installed we are able to monitor your systems remotely in real-time; analyze, detect and remove potential threats as they occur; scan inbound and outbound email and apply automatic updates without any interruption to your team as they work. More

Our Managed Email Filtering Service scans incoming mail and protects your email server from viruses, spam, spyware, malware and phishing attacks.

Your business e-mail is processed at internet level allowing only ‘clean’ mail to reach your network. We handle all the updates, maintenance and monitoring, making sure you have the most up-to-date protection available. More

Back up your critical data remotely and automatically, removing the “human” element, or the potential for error, lost data, or security breaches, ensuring your peace of mind in protecting and restoring vital information.

Our software solution, CyanOBM, is easy to install and simple to use, allowing you to automatically backup critical business data to our secure servers housed in a state-of-the-art data centre based on the south coast. More

We have also included brick-level backup of individual Exchange Mailboxes:

4 Mailboxes included with Total Support
2 Mailboxes included with Standard Support

Higher storage quotas and additional Mailboxes can be purchased via our Customer Portal.

From time to time our technicians will be required to provide on-site visits. For example, you may want us to install new devices on your network, or, in the event of hardware failure, to replace defective components.

On-site time is administered via credits. One credit is equivalent to 15 minutes. Credits are sold in blocks and can be purchased via our Customer Portal. Customers must have credits available prior to any on-site visits.

Our Backup and Disaster Recovery Service, CyanBU/DR, provides your business with real-time automated disk backup, disk imaging and bare metal restore.

Unlike conventional file-based only products, CyanBU/DR creates an incremental image of the entire system state – including operating system, business applications, user settings, drivers and data, giving us the framework to completely rebuild a downed system in less than an hour!

For added security, using the built-in replication technology, we can ensure that disk images are encrypted and securely migrated to our facilities for safe storage. More

This is a continuation of our CyanBU/DR service and in the event of an emergency (i.e. server failure) we will provide a temporary replacement system, and, using the most current disk image created with CyanBU/DR, restore your network to complete working order.

As soon as a new system arrives, we transfer the image onto the new hardware whilst you continue working, minimising downtime.